The Post Pandemic Professional: Re-Inventing “Normal”

For most of us, the impact of the Covid-19 world-wide pandemic has been profound, both professionally and personally.

Although science predicted the possibility, the reality is nonetheless astonishing. Normal coping mechanisms have been challenged, lifestyles jarred, and the nature of many of our relationships altered. Finding new approaches to previously taken for granted business practices has forced us to re-examine our goals and long-standing processes. Creativity, experimentation, and learning new skills or updating old ones have all come front and center to help us respond. This class provides insights, practical suggestions, and navigation tips for this uninvited yet unavoidable assignment.

Faced with the pandemic challenge, instituting new practices to maximize everyone’s comfort and safety is appropriate; thinking through the details requires an open-mind and innovation.

When you complete this class, you will be able to examine and respond effectively to new challenges presented to yourself, your company, and your customers & associates.

Learning Objectives

  • cultivate & protect your resiliency
  • identify adjustments needed
  • update your environment, time management habits & career skills
  • virtual meeting skills
  • align customer & associate expectations
  • diplomatically abide by protective practices
  • stay involved and informed

About the Instructor:
Carol Smith is a customer relations expert with 30 years of experience in the home building, customer relations, real estate, and mortgage industries with homeowners and builders alike. A bestselling author of nearly a dozen books focusing on home building, she founded the Association for Customer Relations Professionals and speaks to standing room only audiences at the International Builders’ Show of the National Association of Home Builders, at state and local builders association functions.

The event is finished.


Apr 27 2021


9:00 am - 11:00 pm




Housing & Building Association of Colorado Springs
4585 Hilton Parkway
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